Help & FAQs

Buying

How do I buy something?
Open the ad, tap "Buy Now with TRUST" or chat with the seller to make an offer. When a price is agreed, pay Brido through the payment page within 2 hours — never pay the seller directly.

How long does payment verification take?
Usually within 30 minutes during support hours, 2pm to 12am. You will get a notification the moment it is confirmed.

What if my item never arrives, or is not as described?
Do not confirm delivery. Contact support from your order and our team will step in — your money stays held in TRUST until the matter is resolved.

Offers

How do offers work?
Send an offer from the chat. The seller can accept, decline, or counter. Each offer is valid for 24 hours, and a negotiation can run up to 5 rounds. When an offer is accepted, the item is reserved for you.

Can the seller sell to someone else after accepting my offer?
No. An accepted offer reserves the item, and other pending offers on it are closed.

Selling

How do I sell?
Tap SELL, choose the category, add real unedited photos and the details, and post. Your first listing is free. Ads go through a quick review, usually live within 1–2 hours.

What does Brido charge?
Buyers are never charged. Sellers may pay a small commission on a completed sale; the current rate is set by Brido, and launch offers may set it to zero.

When do I get paid?
After the buyer confirms delivery, your money sits in a 5-day safety hold in your Brido wallet, then becomes available for withdrawal to your own account.

Delivery

Who arranges delivery?
The seller ships by courier and adds the tracking number to the order. Packing photos are required before dispatch, and you can follow everything in Track Order.

What are delivery charges?
Set by the seller on each ad — many offer free delivery. The exact amount is always shown before you pay.